We have effectively reduced our support cases (roughly by 30% in our first year).
For support, ops, and founder-led teams
Stop answering the same questions twice.
One simple, AI-searchable knowledge base for your customers, your team, and your SOPs, with the tools to keep it from going stale.
No credit card to start.
Public help centergrounded answer
How do I reset my password?
Open Settings -> Security and choose Reset password. A secure link arrives by email within a minute.
Resetting your password · cited source
Not fully sure? Hand off to a human ->
- “It directs my clients to FAQs instead of just filling out the contact form — I stop answering the same questions repeatedly.” — Arthur D., Owner, IT and Services
- “We don't need an IT guy to do the coding for us. It made our work easier.” — Aimee N., Owner/Managing Director, Outsourcing
- “So simple to write an article and get it published on the site immediately. Such a great timesaver.” — Melissa C., Head of Product, Events Services
- “The self-service knowledge base has reduced ticket volume.” — Armando M., Design Engineer, Civil Engineering
- “Client users find it easy to access information and we find it easy to update and add new information.” — Chris D., Co-founder, Information Services
- “The sales department made it part of their presentations as a key selling point.” — Bradley U., Chief Content Creator, Marketing & Advertising
The maintenance paradox
Your knowledge base is probably out of date right now.
Most teams do not have a documentation problem. The docs exist — but they are scattered, hard to search, and nobody has time to keep them current.
Which one stings the most? Pick it →
HelpSite gives you one home for everything — public articles, private SOPs, and team playbooks — so there's a single place to look and a single place to update.
What makes HelpSite different
Three things no one else does well at this price.
One place for answers
Smart knowledge base
Create public articles, private SOPs, and team playbooks in a simple editor built for repeated questions.
Learn about Smart knowledge baseTrustworthy AI
Sourced AI answers
Every AI answer is grounded in your published articles, cites the source, and hands off when it is unsure.
Learn about Sourced AI answers
Maintenance
Analytics
See which articles work, what visitors search for, and where stale content is starting to create confusion.
Learn about Analytics
Getting started
Live in an afternoon, not a quarter.
1
Create or import articles
Start with existing docs, support replies, or a blank article template.
2
Choose who can see them
Public help center, private SOPs, or both at once.
3
It answers and flags gaps
AI replies with sources and shows what content is missing.
Onboarding
Bring your mess. We will help you sort it.
Import from Notion, Google Docs, and Slack. AI helps draft and organize articles as you write them. Or have our team build it with you from existing docs.
NotionGoogle DocsSlack AI organizesLive help center
30-60%fewer repeat tickets when teams invest in self-service
1 placefor public help, private SOPs, and AI-grounded answers
2016helping teams answer recurring questions for over a decade
Free to start. No per-seat pricing.
Reviews
What teams are actually saying.
It directs my clients to FAQs in the KB instead of just filling out the contact form, which spares me from having to answer the same questions repeatedly.
So simple to write an article and get it published on the site immediately. Such a great timesaver.
Questions
Everything you need to decide.
What is HelpSite?
HelpSite is a simple, AI-searchable knowledge base. Publish a public help center, keep private internal SOPs, and let sourced AI answer repeat questions — all from one account.
How is it different from Notion or a wiki?
Each was built for a different job. Notion, Google Docs, and wikis are great for writing things down, but not for finding them — and they sit behind a login, so customers never see them. HelpSite is built to answer repeat questions: a searchable help center you can make public or keep private, with AI answers grounded in your own articles.
Do I still need a separate help desk?
Maybe not. HelpSite isn't a ticketing system — it's the self-service layer that answers repeat questions before they become tickets. If most of your support is the same questions over and over, a good help center can mean you need a help desk far less, or not yet at all.
Can I run a public help center and a private internal knowledge base together?
Yes. Run public articles for customers and private SOPs for your team in the same workspace, and control who can see each one.
Is the AI accurate, or will it make things up?
AI answers are grounded in your own articles, not the open web, and each one links to its source so readers can check it. When it isn't confident, it points people to a human instead of guessing. It's only as good as the articles behind it — which also means you control what it can say.
How hard is it to move our existing docs over?
Import from Notion, Google Docs, and Slack, and let AI help organize as you go. Most teams are live in an afternoon, and our team can help build it from your existing docs.
Stop being the answer person.
Build a knowledge base your customers, team, and AI tools can actually trust.
Start your free trial